Returns Policy

Deshabillé Guarantee’s...

That you have ordered a quality product that you will love. If you are not 100% satisfied with your purchase, we are happy to refund you.

 

Do you love your order?

Leave a review on our  Facebook page  & we will give you a $20 voucher to spend on your next order!

Returns Policy

  All items over $30

  14 days from order date

  Unworn and unwashed

  Folded in it’s original packaging

  All tags attached to the garment(s)

4-Step Returns Checklist

  1. Fold garment with tags intact, place in the original polybag & seal well.
  2. Complete the Returns Form that came with your order with all details filled in. 
  3. Include the packing slip that you received with your parcel.
  4. Use original postage bag and send to the address indicated in the Returns Form.

More Information

We will credit your original method of payment, excluding postage fee (unless goods are faulty or not as ordered) within 14 days.

We don't currently offer exchanges - if you would like a different size or item, please place a new order online.

Faulty Items

We strive to deliver quality products at all times, but occasionally a garment may slip through our QC procedures. In the event that this does happen, we greatly apologise & endeavour to rectify the situation quickly for you. If you have received a faulty item, please email your invoice to use with a photo of the item / flaw to:  customerservice@deshabille.com.au .

We will assess & resolve this issue as soon as possible.

* Refunds are not given for garments that are damaged due to care instructions not being followed.


Other Queries?

Please contact our customer service team at:  customerservice@deshabille.com.au